Customer Service


The Cowley College Bookstore offers convenient options for obtaining your required course materials. Whether you prefer to visit the Ark City Campus Bookstore or shop the online bookstore, the Cowley Bookstore staff is dedicated to providing a friendly and safe shopping experience for Cowley College students and guests.

Purchasing Course Materials


What do I need to bring with me when purchasing course materials at the Cowley Bookstore?
Please bring your Cowley Student ID Card and a PRINTED copy of your course schedule.


Can I order my course materials online and have them shipped to my home?
Absolutely! Shop www.cowleycollegebooks.com from the convenience of your home or office and have your course materials shipped to you! Create an account, add your textbooks to your shopping cart and have them shipped to your door step for a flat UPS Ground rate of $7.95!


If I order my course materials online, when can I expect to receive them?
Typically all online orders received after 1pm will be processed and shipped the NEXT business day. Please note that processing time may vary due to the availability of inventory and during peak times of the semester. The Cowley Bookstore is closed on Saturday, Sunday and College Holiday Breaks. All online orders received during the weekend will be processed the next regular business day. Once your shipment is processed and enters the UPS system, tracking information will be forwarded to the email address attached to the order.

Orders shipping outside the continental United States (this includes Alaska, Hawaii and Puerto Rico) are subject to additional shipping charges. Shipping charges are NOT eligible for a refund.

Can I order my course materials online and pick them up when I arrive on campus?
Yes, you sure can! The Cowley Bookstore offers FREE in-store pickup at the Ark City Campus Bookstore. After your order is submitted, allow 1-2 business days for processing. You will receive an email from the Bookstore when your order has been processed and is ready for pickup.

How do I find out how much my course materials will cost?
Course material requirements, including price, is available on the Bookstore website www.cowleycollegebooks.com. You will select the term, department, course number and section of the courses that you are currently enrolled in.

Or, you can link to the Bookstore website from your Tiger Connect account. Once logged into your Tiger Connect account, simply select My Textbooks under the Student Tab. Your personalized course material list will automatically populate for you based on courses that you are currently enrolled in.

How can I pay for my textbooks at the Cowley Bookstore?
The Cowley Bookstore accepts cash, check, VISA, MasterCard, Discover, American Express and Cowley Gift Cards.


Can I charge my course materials to my student account?
TEXTBOOK SCHOLARSHIP - Students who have been awarded and have accepted a textbook scholarship, may charge their REQUIRED course materials. Course materials issued on scholarship are only on loan for the duration of the term and must returned to the Bookstore in good condition at the conclusion of the term.
    • Scholarship covers all REQUIRED textbooks. Optional textbooks and course supplies such as paper, calculators, computers, etc. cannot be charged to a textbook scholarship.
    • Scholarship does NOT cover shipping charges.
    • Scholarship students must RENT textbooks when available.
    • During the checkout process, Scholarship students should select CAMPUS CHARGE ACCOUNT as their method of payment..
    • When renting textbooks, students will be prompted to provide credit card information during the checkout process. The credit card will only be charged in the event that rental textbooks are not returned at the conclusion of the semester.
FINANCIAL AID - Students who have completed the FAFSA and qualify for a federal loan and/or pell grant are eligible to charge their course materials and supplies. Financial aid recipients who have a credit on their student account after tuition, course fees and dormitory fees have all been applied may charge course materials and supplies up to the amount of the remaining credit.
    • Financial Aid covers all required and optional textbooks and course supplies such as paper, calculators, computers, etc. Clothing and gift merchandise cannot be charged to Financial Aid.
    • Shipping charges can be applied to Financial Aid.
    • Financial Aid students can choose to purchase or rent textbooks.
    • During the checkout process, Scholarship students should select CAMPUS CHARGE ACCOUNT as their method of payment.
    • When renting textbooks, students will be prompted to provide credit card information during the checkout process. The credit card will only be charged in the event that rental textbooks are not returned at the conclusion of the semester.
THIRD PARTY – Students may charge their textbooks and course supplies to a Third Party Payee such as an employer or government agency. Prior written authorization to charge to a Third Party Payee must be on file in the Business Office before students will be allowed to charge.


What do I do if a book is unavailable thru the Cowley Bookstore?
Occasionally books are unavailable when you first attempt to purchase thru the Cowley Bookstore. In most cases the book has sold out or has not yet arrived from the vendor. If a textbook that you need is out of stock, your name will be added to a wait list so that we can save a copy of the book for you and call you when it arrives. Class attendance is still required…even if you do not yet have the textbook!

Contact Support

Contact us anytime with questions or concerns via email at: bookstore@cowley.edu. You can also contact our customer service department at: 620.441.5277

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